Return & Refund Policy
At Dhenkanal Bamboo Craft, we take pride in delivering high-quality handcrafted bamboo products. If you are not completely satisfied with your purchase, we’re here to help.
- Return Eligibility
Customers can request a return within 7 days of delivery. To be eligible for a return:
- The product must be unused, undamaged, and in its original packaging.
- Proof of purchase (order ID/invoice) is required.
- Damaged or Defective Products
If you receive a damaged, defective, or incorrect item:
- Please contact us within 48 hours of delivery.
- Share clear photos/videos as proof.
- After verification, we will arrange a replacement or full refund.
- Return Process
To initiate a return:
- Email us at dhenkanalbamboocraft@gmail.com
- Mention your order ID and reason for return
- Our team will guide you with the return steps
- Refund Policy
- Once we receive and inspect the returned product, we will notify you.
- If approved, the refund will be processed within 5–7 business days.
- Refund will be credited to your original payment method.
- Non-Returnable Items
- Used or damaged products (not due to our fault)
- Products without original packaging
- Customized or made-to-order items
- Shipping Charges
- Return shipping costs may be borne by the customer unless the item is defective or incorrect.
- Original shipping charges are non-refundable.
- Cancellation Policy
- Orders can be cancelled within 24 hours of placing the order.
- Once shipped, cancellation is not allowed.
Contact Us
For any queries:
Email: dhenkanalbamboocraft@gmail.com
Location: Dhenkanal, Odisha, India